Return Policy
We're committed to premium-quality streetwear and a seamless shopping experience. We know a product may not always be the right fit, so we've made returns as simple and transparent as possible.
Please read this Return Policy carefully before initiating a return request.
Return Eligibility
Products may be eligible for return if:
All return requests are subject to verification and approval by the Urbanflaky support team.
Return Window
Customers must initiate a return request within the return period specified on the product page or order details. Requests submitted after the eligible return period may not be accepted.
Conditions for Accepted Returns
To qualify for a return:
Products failing quality inspection may be rejected and returned to the customer.
Non-Returnable Items
May Not Be Eligible for Return
- Products marked as Final Sale
- Limited-edition or clearance items
- Customized or personalized products
- Gift cards or promotional items
- Items returned without original tags or packaging
- Damage after delivery due to customer handling
- Hygiene-sensitive products (where applicable)
Product-specific return eligibility may be mentioned on the respective product page.
Wrong, Damaged, or Defective Products
If you receive a damaged product, a defective item, an incorrect product, or an incomplete order, please contact our support team as soon as possible after delivery.
You May Be Asked to Provide
- Order ID
- Product photographs
- Packaging images
- Unboxing video or supporting evidence (where applicable)
Once verified, our team will provide the appropriate resolution.
Return Request Process
Submit Request
Contact our support channel with your Order ID and return reason.
Review
Our team reviews your request and verifies eligibility.
Instructions
Once approved, return instructions are shared with you.
Resolution
After the product is received and passes inspection, the refund or replacement is initiated per our Refund Policy.
Quality Inspection
All returned products undergo a quality inspection before approval. Urbanflaky reserves the right to reject returns if:
The final decision regarding return approval remains at the discretion of Urbanflaky.
Exchanges
Exchange availability may depend on:
If the requested replacement item is unavailable, an alternative resolution may be offered in accordance with company policies.
Return Shipping
Depending on the reason for return and eligibility criteria, return shipping may be handled by Urbanflaky or may require customer participation. Specific instructions will be shared during the return approval process.
Abuse of Return Policy
To ensure fairness for all customers, Urbanflaky reserves the right to:
We Reserve the Right To
- Refuse excessive return requests
- Reject fraudulent claims
- Restrict future purchases
- Suspend accounts involved in policy misuse
Policy Updates
Urbanflaky may update or modify this Return Policy at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms. Please review this page periodically before placing orders.
Need Assistance?
If you have questions about returns, exchanges, sizing concerns, or product eligibility, our customer support team is here to help. Contact us with your Order ID and relevant details, and we'll be happy to assist.
Thank you for shopping with Urbanflaky.
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